Shipping policy
Shipping & Delivery Policy
Thank you for choosing Comfy Living Limited. We specialize in bringing high-quality furniture, mattresses, and homeware directly to your door. Because many of our items are large and bulky, please review our shipping guidelines carefully to ensure a seamless delivery experience.
1. Where We Deliver
We deliver to addresses across the UK Mainland.
- Extended Delivery Zones: Deliveries to remote areas, including the Scottish Highlands, UK Islands, Northern Ireland, and the Isle of Man, may incur additional shipping surcharges and extended delivery timelines. If a surcharge applies to your delivery postcode, it will be calculated automatically at checkout or a customer service representative will contact you before dispatch.
2. Order Processing & Dispatch Lead Times
- Processing Time: All orders are processed within 1–3 business days. Orders are not processed or dispatched on weekends or UK bank holidays.
- Estimated Delivery: Delivery times vary depending on the item type (e.g., small homeware parcels vs. large two-man furniture delivery). Estimated delivery windows will be clearly stated on the product page and confirmed via email once your order leaves our Bridgwater warehouse.
- Stock Availability: In the rare event that an item is temporarily backordered or delayed, we will contact you immediately via email to offer an updated delivery timeline, an alternative product, or a full refund.
3. Shipping Rates & Delivery Methods
We partner with specialist couriers to ensure your home goods arrive safely. Shipping fees are calculated based on the weight, size, and destination of your order.
Small Homeware & AccessoriesLarge Items (Furniture & Mattresses)| Item Category | Delivery Method | Estimated Timeframe | Standard Rate |
|---|---|---|---|
| Standard Tracked Parcel Courier | 3–5 Business Days | Calculated at Checkout | |
| Specialist Bulky Goods / 2-Man Delivery | 5–10 Business Days | Calculated at Checkout |
Tracking information and a specific delivery window will be emailed or texted to you by our courier partner as soon as your shipment is scheduled.
4. Your Responsibility: Delivery Access & Preparation
Because we ship heavy and large items, it is the customer’s responsibility to ensure that the ordered items can physically fit through your property's entry points.
- Check the Dimensions: Please measure all hallways, doorways, stairwells, and tight corners before completing your purchase to ensure the delivery team can safely maneuver the items into your home.
- Safe Passage: Please ensure that any pathways, driveways, or building entryways are clear of obstructions on delivery day.
5. Failed Deliveries & Re-delivery Fees
If a scheduled delivery fails because no one was present at the property to sign for the delivery during the confirmed courier window, or because the delivery team determines it is physically impossible or unsafe to bring the items into the property due to access restrictions, we reserve the right to charge a re-delivery fee to cover the courier's duplicate transit costs. If you choose to cancel your order following a failed delivery due to access issues, a transit deduction of up to £30 will be applied to your final refund.
6. Damaged or Missing Shipments
Please inspect your packaging thoroughly upon arrival.
- Visible Damage: If the external box or wrapping appears significantly damaged upon delivery, please sign for it as "DAMAGED" with the courier or refuse the delivery entirely.
- Reporting Issues: If you discover any internal damage, defects, or missing components after opening your items, contact us immediately at sales@comfy-living.co.uk. Under UK law, you must report transit damages or discrepancies to us as soon as possible so we can file a claim with the courier and arrange a swift replacement or collection at zero cost to you.
7. Contact Us
For any specific delivery requests, tracking queries, or questions about a bulky shipment, please email our team at sales@comfy-living.co.uk.